What does your typical day look like at Mayo Clinic Healthcare?
I wear many hats here at Mayo Clinic Healthcare. First and foremost, I lead the nursing team. My day usually starts with an operational huddle where we review the wider operations, followed by a smaller huddle with my nursing team. We look three days ahead to plan for any challenges. I also manage the imaging team, so I make time to check in with them to see how things are going and troubleshoot if needed.
What inspired you to pursue a career in nursing leadership?
My journey into nursing leadership began after a personal tragedy. When I was 29, I lost my 34-year-old sister to a hospital-acquired pulmonary embolism. Knowing that her death was potentially preventable, I decided that I wanted to make a difference in the quality space. I wanted to ensure that other families wouldn't go through what mine did. That's when I realised that real change can only happen when senior management cares. So, instead of standing on the sidelines, I chose to be part of the solution.
What is it like working for Mayo Clinic Healthcare?
What I love most about Mayo Clinic is that the patient always comes first. It's not just a slogan — it's a value that's lived every day, at all levels of the organisation. Many companies have great mission statements, but Mayo Clinic embodies its values in everything we do. That's what makes it so rewarding to work here.
How would you describe Mayo Clinic Healthcare in three words?
Innovative, inspiring and family.
What motivates you in your role?
We're at a very exciting point here in London. We're a growing business, and having a seat at the table as we set up our clinical pathways and processes is incredibly rewarding. I also work with the best nursing team I've ever been part of. They're so empowered and constantly surprise me in the best ways. It's a pleasure to be a part of this team.
What qualities make a good nurse, in your opinion?
A good nurse is always willing to learn. It becomes dangerous when someone thinks they know everything. Continuous learning is vital. Empathy is also key — putting ourselves in our patients' shoes and understanding their vulnerability. Being a patient advocate is equally important; we are the voice for our patients, and it's essential to have the confidence to speak up on their behalf.
How do you balance your work life with being a mother?
Outside of work, my most important role is being a mum. I'm very close to my family, and most of my personal time is centred around them. I'm also active in my church, where I teach Sunday school. My firstborn is 16, and I'm currently expecting my second child, which is incredibly exciting! This baby is much wanted, and after some time trying, it feels like a miracle. I feel very blessed.
What do you do to relax?
I enjoy watching crime films — shows like "S.W.A.T." and "Criminal Minds" help me unwind. I also love Zimbabwean food, even though I've lived in the UK for more than half my life. I still enjoy my traditional meals and often buy imported drinks from Africa.
What excites you about being part of Mayo Clinic on a global scale?
Being part of the wider Mayo enterprise is incredible. We have a close relationship with our colleagues in the US and it's amazing how advanced Mayo Clinic is in terms of research and education. That knowledge is directly translated into exceptional healthcare. It's a privilege to be part of an organisation that is continuously pushing the boundaries of medicine and patient care.